MAAT SYSTEMS EAST AFRICA

Thank you for using our products and services. This Privacy Policy explains how MAAT SYSTEMS EAST AFRICA ("we," "our," or "us") collects, uses, and protects your personal information when you use any of our software solutions, including but not limited to:

• C-DENT — Dental Health Management
• C-PHARM — Pharmacy Management
• C-POS — Point of Sale
• C-MED — Medical Management
• C-SCHOOL — School Management

1. Information We Collect

We may collect the following categories of information depending on the product and services you use:

a. Personal Information

Name, email address, phone number, postal address, and account login details.

b. Business or Institutional Information

Organization name, registration details, and contact information.

c. Health or Education Data (where applicable)

Patient health records (C‑DENT, C‑MED), prescription and pharmacy records (C‑PHARM), and student academic and attendance records (C‑SCHOOL).

d. Transaction Data

Sales and purchase history (C‑POS, C‑PHARM), billing and payment details.

e. Device & Technical Data

Device type, operating system, browser type, IP address, unique device identifiers, and mobile network information.

f. Usage Data

How you interact with our applications, features accessed, time spent, and pages viewed.

2. How We Use Your Information

We use collected information for:

1. Providing and improving services — enabling core features, customization, and performance enhancements.
2. Account management — creating, maintaining, and supporting your user account.
3. Communication — sending updates, service notifications, and promotional offers (you may opt-out of promotions anytime).
4. Analytics — monitoring usage trends, diagnosing issues, and improving our products.
5. Legal compliance — fulfilling regulatory and contractual obligations.

3. Sharing and Disclosure

We do not sell your personal data. However, we may share information:

• With your consent — when you authorize us to share data.
• For legal reasons — if required by law, court order, or government request.
• With service providers — to enable technical, hosting, or customer support services under strict confidentiality agreements.

4. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Please note that no method of transmission over the Internet is completely secure.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information
• Request deletion of your account and associated data
• Restrict or object to certain data processing
• Withdraw consent for optional data uses

To exercise these rights, contact us at support@maat-ea.com.

6. International Data Transfers

We may transfer and store information on servers located outside your country. Where applicable, we implement safeguards required by law to protect your information during such transfers.

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and applicable law.

8. Third‑Party Links and Integrations

Our products may integrate with third‑party services (e.g., payment processors, analytics, or communication tools). These third parties have their own privacy practices — please review their policies before providing data.

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website and within our applications. Continued use after updates indicates acceptance of the changes.

10. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, contact: